A very merry Markov Christmas

In these times, the days leading up to Christmas and the holiday season, we thought it would be appropriate and interesting to use our set of tools in our analytical toolbox and take a closer look at one of the holidays core ingredients . We are going to take an introductory look (or listen?) at... Continue Reading →

A Data Scientist’s take on Process Improvement

Two terms that rarely stand together: data analytics and process improvement. I started my career in project management and process improvement (Lean), and in my time as management consultant and data scientist, I have found myself multiple times in peculiar situations. The standard scenario is that our client is trying to solve problems on a... Continue Reading →

Tweets – short on characters, high on information

The following blog post is a joint venture between Fredrik SCHALLING and Hampus PETTERSSON. For more information about the authors, please see our Authors section. Introduction Customer experience has since long been measured through actively reaching out in customer surveys through phone calls or questionnaires to get the current satisfaction of customers. Now good businesses... Continue Reading →

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